Enhancing the maintenance practice to improve guests’ satisfaction in the hotels industry / Cheong Peng Au-Yong, Pui Kei Hoh and Daniel Amos

• Main Authors: Cheong, Peng Au-Yong, Pui, Kei Hoh, Amos, Daniel
• Format: Article
• Language: English
• Published: UiTM Press 2024
• Subjects: Travel and state. Tourism; Hotels. Bed and breakfast accommodations
• Online Access: https://ir.uitm.edu.my/id/eprint/88912/1/88912.pdf; https://ir.uitm.edu.my/id/eprint/88912/
• Institution: Universiti Teknologi Mara

Lack of maintenance could result in complaints from guests which could affect overall satisfaction and reputation of the hotel. Unfortunately, this issue remains where the majority of the complaints are from the tangible factor with guests complaining about hotel amenities. Therefore, this paper aim...