Factors influencing students’ satisfaction: a case study at private higher education institution in Kemaman Terengganu / Mohd Fauzi Ishak and Nur Hasnah Zainun Basri

• Main Authors: Ishak, Mohd Fauzi, Zainun Basri, Nur Hasnah
• Format: Thesis
• Language: English
• Published: 2017
• Subjects: Institutions of higher education
• Online Access: https://ir.uitm.edu.my/id/eprint/89419/1/89419.pdf; https://ir.uitm.edu.my/id/eprint/89419/
• Institution: Universiti Teknologi Mara

The study attempted to find out and to measure the factors that influence students’ satisfaction at a private higher education institution. Based on literature review, four factors namely: campus facility, lecturer quality, support staff and program or course offered were chosen. From these factors,...