Developing a comprehensive action plan for excellent service quality delivery in Malaysian Polytechnic / Azrin Jalasi, Hady Fairuz Salsidu and Nur Izany Mohamad

• Main Authors: Jalasi, Azrin, Salsidu, Hady Fairuz, Mohamad, Nur Izany
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Group work in education
• Online Access: https://ir.uitm.edu.my/id/eprint/92733/1/92733.pdf; https://ir.uitm.edu.my/id/eprint/92733/
• Institution: Universiti Teknologi Mara

As a Technical Education and Vocational Training ( TVET ) institution, polytechnic plays a vital role in developing the socio-economic of the nation. After more than 45 years of operation, Malaysian polytechnic has produced more than 350,000 semi-professionals workforce and middle executives in vari...