A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus
This research focuses on the efficiency and effectiveness of customer satisfaction survey at Telekom Malaysia. To examines the needs of Customer Relationship Management (CRM) system and analyze the interaction between Telekom Malaysia and customer. Information is gathering through interviews with TM...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2005
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/939/1/TD_PADILAH%20MD%20YUNUS%2005_5%201.pdf http://ir.uitm.edu.my/id/eprint/939/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |