A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi

Public buildings typically have the primary function of offering services to the general public. Within these buildings, provisions for the disabled are required to comply with the latest Malaysian Standards (MS 1184:2014) code of practice, which focuses on achieving a universally accessible environ...

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Main Authors: Mohd Zin, Nur Amiratul Nadia, Ahmad Zawawi, Zuraihana
Format: Conference or Workshop Item
Language:English
Published: 2023
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/97885/1/97885.pdf
https://ir.uitm.edu.my/id/eprint/97885/
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Institution: Universiti Teknologi Mara
Language: English
id my.uitm.ir.97885
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spelling my.uitm.ir.978852024-09-29T05:16:54Z https://ir.uitm.edu.my/id/eprint/97885/ A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi Mohd Zin, Nur Amiratul Nadia Ahmad Zawawi, Zuraihana Human factors and architecture Public buildings typically have the primary function of offering services to the general public. Within these buildings, provisions for the disabled are required to comply with the latest Malaysian Standards (MS 1184:2014) code of practice, which focuses on achieving a universally accessible environment for Persons with Disabilities (PWDs), ensuring they can navigate the space without encountering barriers. This paper is aimed to study the satisfaction of customers with disabilities regarding the facilities available for them at Library Raja Tun Uda, Shah Alam. A quantitative research approach was used, involving a structured questionnaire given to library visitors. The study focused on accessibility, usability, and comfort of the library's disabled facilities. The collected data was analyzed using descriptive statistics to present an overview of satisfaction levels. The findings indicated the overall satisfaction level of customers with disabilities at the library and highlighted areas requiring improvement. Results showed varying degrees of satisfaction across different aspects of the disabled facilities. Some areas received positive feedback, such as wheelchair accessibility and availability of assistive technologies, while others, like signage clarity, needed improvement. This research contributes to the literature on customer satisfaction in libraries and provides insights to optimize accessibility and create a more accommodating environment for all visitors, including those with disabilities. 2023-10 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/97885/1/97885.pdf A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi. (2023) In: UNSPECIFIED.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Human factors and architecture
spellingShingle Human factors and architecture
Mohd Zin, Nur Amiratul Nadia
Ahmad Zawawi, Zuraihana
A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi
description Public buildings typically have the primary function of offering services to the general public. Within these buildings, provisions for the disabled are required to comply with the latest Malaysian Standards (MS 1184:2014) code of practice, which focuses on achieving a universally accessible environment for Persons with Disabilities (PWDs), ensuring they can navigate the space without encountering barriers. This paper is aimed to study the satisfaction of customers with disabilities regarding the facilities available for them at Library Raja Tun Uda, Shah Alam. A quantitative research approach was used, involving a structured questionnaire given to library visitors. The study focused on accessibility, usability, and comfort of the library's disabled facilities. The collected data was analyzed using descriptive statistics to present an overview of satisfaction levels. The findings indicated the overall satisfaction level of customers with disabilities at the library and highlighted areas requiring improvement. Results showed varying degrees of satisfaction across different aspects of the disabled facilities. Some areas received positive feedback, such as wheelchair accessibility and availability of assistive technologies, while others, like signage clarity, needed improvement. This research contributes to the literature on customer satisfaction in libraries and provides insights to optimize accessibility and create a more accommodating environment for all visitors, including those with disabilities.
format Conference or Workshop Item
author Mohd Zin, Nur Amiratul Nadia
Ahmad Zawawi, Zuraihana
author_facet Mohd Zin, Nur Amiratul Nadia
Ahmad Zawawi, Zuraihana
author_sort Mohd Zin, Nur Amiratul Nadia
title A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi
title_short A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi
title_full A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi
title_fullStr A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi
title_full_unstemmed A study of customer satisfaction towards provision of access and facilities for person with disabilities at Raja Tun Uda Library, Shah Alam / Nur Amiratul Nadia Mohd Zin and Zuraihana Ahmad Zawawi
title_sort study of customer satisfaction towards provision of access and facilities for person with disabilities at raja tun uda library, shah alam / nur amiratul nadia mohd zin and zuraihana ahmad zawawi
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/97885/1/97885.pdf
https://ir.uitm.edu.my/id/eprint/97885/
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