The study of the employee’s behavior towards performance in the hotel industry / Nur Husnina Johari and Nurul Najwa Laudin

• Main Authors: Johari, Nur Husnina, Laudin, Nurul Najwa
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/99983/1/99983.pdf; https://ir.uitm.edu.my/id/eprint/99983/
• Institution: Universiti Teknologi Mara

This research proposal is about the study of the employee's behavior towards employee’s performance in the hotel industry. It explained that an employee's behavior is the feelings of employees at the workplace in the hotel industry. The study also explained job satisfaction job involvement and organizational commitment, which are the three key attitudes relevant to important outcomes. People may be more motivated to perform better if they have a more positive attitude at work. To stay ahead of the competition and get a competitive advantage, if s critical to concentrate on the hotel industry's work behavior and organizational performance. A significant part of this study reveals how employee work behavior affects employee performance in the hotel industry. As a result, the goal of this research is to discover the elements that influence employee performance in the hotel business. Next is to identify the most influential factors of employee's performance. It examined whether incentives intrinsically and externally may influence employee performance to determine work satisfaction, organizational commitment and job involvement. It also looked at the impact of the hotel business on job satisfaction, organizational commitment. The information was gathered from secondary sources such as publications, journals, newspapers, and websites. The data show that job satisfaction is the most influential in employee performance in the hotel industry.