ROI and library governance which is the key indicator: Satisfaction, value and loyalty?
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| Main Author: | |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/14101/1/Dr._Kiran_Kaur_%28Which_is_the_key_indicator%2C_Satisfaction%2C_value_or_loyalty%29.pdf http://eprints.um.edu.my/14101/ |
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| Institution: | Universiti Malaya |
| Language: | English |