The nexus between customer equity and brand switching behaviour of millennial Muslim consumers
Purpose: The purpose of this paper is to examine the influence of customer equity on the brand-switching behaviour of millennial Muslim consumers in Pakistan and Malaysia using the theory of planned behaviour framework. Design/methodology/approach: Data were collected from 706 millennial Muslim cons...
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my.um.eprints.236012020-01-28T02:38:01Z http://eprints.um.edu.my/23601/ The nexus between customer equity and brand switching behaviour of millennial Muslim consumers Saeed, Munazza Azmi, Ilhaamie Abdul Ghani BP Islam. Bahaism. Theosophy, etc HF Commerce Purpose: The purpose of this paper is to examine the influence of customer equity on the brand-switching behaviour of millennial Muslim consumers in Pakistan and Malaysia using the theory of planned behaviour framework. Design/methodology/approach: Data were collected from 706 millennial Muslim consumers from two universities in each country through a self-administered questionnaire using a multi-cluster probability sampling and were analysed using structural equation modelling. Findings: The findings demonstrate that the customer equity dimensions (awareness of American brands, perceived quality and image of American brands) are significantly different between the two countries, and moreover, customer equity strongly influences the brand-switching intention behaviour in both countries, and this consequently influences the actual brand-switching behaviour. Practical implications: This study is important for those firms who have many prospective switchers and Muslim consumers, because it is essential to understand why brand-switching behaviour occurs, and to what extent such firms can discourage such consumers from leaving the brand. Originality/value: This is the first paper of its kind to examine the brand-switching behaviour of millennial Muslim consumers in two different cultures. © 2019, Emerald Publishing Limited. Emerald 2019 Article PeerReviewed Saeed, Munazza and Azmi, Ilhaamie Abdul Ghani (2019) The nexus between customer equity and brand switching behaviour of millennial Muslim consumers. South Asian Journal of Business Studies, 8 (1). pp. 62-80. ISSN 2398-628X https://doi.org/10.1108/SAJBS-04-2018-0046 doi:10.1108/SAJBS-04-2018-0046 |
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BP Islam. Bahaism. Theosophy, etc HF Commerce Saeed, Munazza Azmi, Ilhaamie Abdul Ghani The nexus between customer equity and brand switching behaviour of millennial Muslim consumers |
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Purpose: The purpose of this paper is to examine the influence of customer equity on the brand-switching behaviour of millennial Muslim consumers in Pakistan and Malaysia using the theory of planned behaviour framework. Design/methodology/approach: Data were collected from 706 millennial Muslim consumers from two universities in each country through a self-administered questionnaire using a multi-cluster probability sampling and were analysed using structural equation modelling. Findings: The findings demonstrate that the customer equity dimensions (awareness of American brands, perceived quality and image of American brands) are significantly different between the two countries, and moreover, customer equity strongly influences the brand-switching intention behaviour in both countries, and this consequently influences the actual brand-switching behaviour. Practical implications: This study is important for those firms who have many prospective switchers and Muslim consumers, because it is essential to understand why brand-switching behaviour occurs, and to what extent such firms can discourage such consumers from leaving the brand. Originality/value: This is the first paper of its kind to examine the brand-switching behaviour of millennial Muslim consumers in two different cultures. © 2019, Emerald Publishing Limited. |
format |
Article |
author |
Saeed, Munazza Azmi, Ilhaamie Abdul Ghani |
author_facet |
Saeed, Munazza Azmi, Ilhaamie Abdul Ghani |
author_sort |
Saeed, Munazza |
title |
The nexus between customer equity and brand switching behaviour of millennial Muslim consumers |
title_short |
The nexus between customer equity and brand switching behaviour of millennial Muslim consumers |
title_full |
The nexus between customer equity and brand switching behaviour of millennial Muslim consumers |
title_fullStr |
The nexus between customer equity and brand switching behaviour of millennial Muslim consumers |
title_full_unstemmed |
The nexus between customer equity and brand switching behaviour of millennial Muslim consumers |
title_sort |
nexus between customer equity and brand switching behaviour of millennial muslim consumers |
publisher |
Emerald |
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2019 |
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http://eprints.um.edu.my/23601/ https://doi.org/10.1108/SAJBS-04-2018-0046 |
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