Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels

Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels

Travelers can enjoy a wide range of choices with the assistance of online review websites such as TripAdvisor. Online reviews provided by customers are an important portion of hotels' online business worldwide as they have value in terms of understanding customers' observations of hotels&#...

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Bibliographic Details
Main Authors: Ahani, Ali, Nilashi, Mehrbakhsh, Yadegaridehkordi, Elaheh, Sanzogni, Louis, Tarik, A. Rashid, Knox, Kathy, Samad, Sarminah, Ibrahim, Othman
Format: Article
Published: Elsevier 2019
Subjects:
HF Commerce
QA75 Electronic computers. Computer science
Online Access:http://eprints.um.edu.my/24316/
https://doi.org/10.1016/j.jretconser.2019.06.014
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Institution: Universiti Malaya

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http://eprints.um.edu.my/24316/
https://doi.org/10.1016/j.jretconser.2019.06.014

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