Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university

• Main Author: Kiran, Kaur
• Format: Article
• Language: English
• Published: Emerald 2010
• Subjects: Z Bibliography. Library Science. Information Resources
• Online Access: http://eprints.um.edu.my/25563/1/LibReview_service%20quality%20and%20cust%20satisfaction_2010.pdf; http://eprints.um.edu.my/25563/; https://doi.org/10.1108/00242531011038578
• Institution: Universiti Malaya

Purpose – The purpose of this paper is to describe the results of a study to examine the perception of academic staff on the quality of academic library services. It also attempts to assess the impact of library services on their work and their perceived level of satisfaction towards university libr...