A semi-supervised approach in detecting sentiment and emotion based on digital payment reviews
This paper investigates the sentiment and emotion of digital payment application consumers using a hybrid approach consisting of both supervised and unsupervised machine learning techniques. Support vector machine, random forest and Naive Bayes were modeled for sentiment and emotion analyses, wherea...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Springer Verlag
2021
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/27117/ |
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| Institution: | Universiti Malaya |