Analyzing health-care service environment with Malaysian general practice clinics
Purpose The purpose of this study is to explore the private general practice (GP) clinics' service environment, patients' satisfaction and their impact on word of mouth (WoM) for others for future treatment in GP clinics. Design/methodology/approach Data are collected from 367 respondents...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Emerald Group Publishing Ltd
2021
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/34861/ |
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| Institution: | Universiti Malaya |