Developing key performance indicators for hospital facilities management services: A developing country perspective
Purpose Key performance indicators (KPIs) help to monitor performance, thereby revealing the gap between planned and executed results relative to organizational objectives. The purpose of this paper is to develop KPIs for performance measurement of facilities management (FM) services in public hospi...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Emerald Group Publishing Ltd
2020
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/36678/ |
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| Institution: | Universiti Malaya |
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