Sentiment attribution analysis with hierarchical classification and automatic aspect categorization on online user reviews
Due to COVID-19 pandemic, most physical business transactions were pushed online. Online reviews became an excellent source for sentiment analysis to determine a customer's sentiment about a business. This insight is valuable asset for businesses, especially for tourism sector, to be harnessed...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Univ Malaya, Fac Computer Science & Information Tech
2022
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/43104/ |
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| Institution: | Universiti Malaya |
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