Continuance of organizational commitment among flight attendants as an intervening variable to job performance
The low-cost business model has thrived in the last decade, creating a more competitive atmosphere in some industries. The airline industry is the sector that has grown significantly with this business model. To maintain sustainability amidst the challenge, human resources can be an investment in th...
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my.um.eprints.440322023-12-01T03:15:59Z http://eprints.um.edu.my/44032/ Continuance of organizational commitment among flight attendants as an intervening variable to job performance Firdaus, Muhamad Eliyana, Anis Pratama, Andika Setia Cahyani, Aila Mohd Kamil, Nurul Liyana Business The low-cost business model has thrived in the last decade, creating a more competitive atmosphere in some industries. The airline industry is the sector that has grown significantly with this business model. To maintain sustainability amidst the challenge, human resources can be an investment in the organization's material resources. Hence, this study aims to determine the effect of job satisfaction and continuance of organizational commitment moderated by the tenure of employment on job performance. This study surveyed 41 flight attendants of a low-cost airline in Indonesia. The respondents were selected through convenience sampling. The data were then analyzed using Partial Least Squares (PLS), which is part of Structural Equation Modeling (SEM). The analysis results show that job satisfaction and continuance of organizational commitment have a significant effect on flight attendants' performance. In contrast, the tenure of employment has a positive yet insignificant effect in moderating the relationship between job satisfaction and continuance of organizational commitment. The findings of this study can be a reference for airlines to manage the individual performance of flight attendants in the competitive aviation business world. © Muhamad Firdaus, Anis Eliyana, Andika Setia Pratama, Aila Cahyani, Nurul Liyana Mohd Kamil, 2022. LLC CPC Business Perspectives 2022 Article PeerReviewed Firdaus, Muhamad and Eliyana, Anis and Pratama, Andika Setia and Cahyani, Aila and Mohd Kamil, Nurul Liyana (2022) Continuance of organizational commitment among flight attendants as an intervening variable to job performance. Problems and Perspectives in Management, 20 (4). 507 -517. ISSN 17277051, DOI https://doi.org/10.21511/ppm.20(4).2022.38 <https://doi.org/10.21511/ppm.20(4).2022.38>. 10.21511/ppm.20(4).2022.38 |
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The low-cost business model has thrived in the last decade, creating a more competitive atmosphere in some industries. The airline industry is the sector that has grown significantly with this business model. To maintain sustainability amidst the challenge, human resources can be an investment in the organization's material resources. Hence, this study aims to determine the effect of job satisfaction and continuance of organizational commitment moderated by the tenure of employment on job performance. This study surveyed 41 flight attendants of a low-cost airline in Indonesia. The respondents were selected through convenience sampling. The data were then analyzed using Partial Least Squares (PLS), which is part of Structural Equation Modeling (SEM). The analysis results show that job satisfaction and continuance of organizational commitment have a significant effect on flight attendants' performance. In contrast, the tenure of employment has a positive yet insignificant effect in moderating the relationship between job satisfaction and continuance of organizational commitment. The findings of this study can be a reference for airlines to manage the individual performance of flight attendants in the competitive aviation business world. © Muhamad Firdaus, Anis Eliyana, Andika Setia Pratama, Aila Cahyani, Nurul Liyana Mohd Kamil, 2022. |
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Article |
author |
Firdaus, Muhamad Eliyana, Anis Pratama, Andika Setia Cahyani, Aila Mohd Kamil, Nurul Liyana |
author_facet |
Firdaus, Muhamad Eliyana, Anis Pratama, Andika Setia Cahyani, Aila Mohd Kamil, Nurul Liyana |
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Firdaus, Muhamad |
title |
Continuance of organizational commitment among flight attendants as an intervening variable to job performance |
title_short |
Continuance of organizational commitment among flight attendants as an intervening variable to job performance |
title_full |
Continuance of organizational commitment among flight attendants as an intervening variable to job performance |
title_fullStr |
Continuance of organizational commitment among flight attendants as an intervening variable to job performance |
title_full_unstemmed |
Continuance of organizational commitment among flight attendants as an intervening variable to job performance |
title_sort |
continuance of organizational commitment among flight attendants as an intervening variable to job performance |
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LLC CPC Business Perspectives |
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2022 |
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http://eprints.um.edu.my/44032/ |
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1784511896203821056 |