Quality management service at the University of Malaya Library.
Purpose – This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library. Design/methodology/approach – This article includes description of the planning,implementation and maintenance of the quality management syst...
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Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Emerald Group Publishing Limited
2006
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Subjects: | |
Online Access: | http://eprints.um.edu.my/635/1/qualiy_mngt_service_libMngt_kiran.pdf http://eprints.um.edu.my/635/ http:///www.emeraldinsight.com/0143-5124.htm |
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Institution: | Universiti Malaya |
Language: | English |
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