Total quality management and knowledge management in Malaysian manufacturing and service firms : a structural equation modeling approach / Ooi Keng Boon

• Main Author: Ooi, Keng Boon
• Format: Thesis
• Published: 2013
• Subjects: HA Statistics; HD28 Management. Industrial Management
• Online Access: http://studentsrepo.um.edu.my/5645/1/Final_Thesis_(Ooi_Keng_Boon).pdf; http://studentsrepo.um.edu.my/5645/
• Institution: Universiti Malaya

This thesis purports to empirically investigate the multidimensionality of total quality management (TQM) and its association with knowledge management (KM) as perceived by the middle to higher level managers (i.e. executives, managers, senior managers, managing directors and chief executive office...