Customer satisfaction towards service quality at the government Hospital
This work presents the results of study completed in the customer satisfaction towards service quality at the government hospital at the Hospital Raja Perempuan Zainab 2. The objective of this study is to assess customer expectation and perception towards service quality at the government hospital i...
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| Main Author: | |
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| Format: | Undergraduate Final Project Report |
| Published: |
2012
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| Online Access: | http://discol.umk.edu.my/id/eprint/5491/ |
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| Institution: | Universiti Malaysia Kelantan |
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