A conceptual kano and quality function deployment (Qfd) framework for healthcare service
Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should defini...
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| Main Authors: | , |
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| Format: | Non-Indexed Article |
| Published: |
2011
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| Online Access: | http://discol.umk.edu.my/id/eprint/7753/ http://ijbt.unimap.edu.my/index.php?option=com_content&view=article&id=59&Itemid=72 |
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| Institution: | Universiti Malaysia Kelantan |