Company's performance self-assessment (CoPSA) among facilities outsourcing firms in Malaysia: a focus on service delivery

Company performance self-assessment (CoPSA), whose fundamental purpose is to provide a check-and-balance mechanism for practice performance through progress-and-performance self-assessment (PaPSa) is yet to be in place in the facilities management industry. Specially needed by facilities service out...

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Bibliographic Details
Main Authors: Abdul Hamid Mar Iman, Muhammad Umbugala Douglas, Hishamuddin Mohd Ali
Format: Non-Indexed Article
Published: 2015
Online Access:http://discol.umk.edu.my/id/eprint/8062/
http://www.tandfonline.com/doi/abs/10.3846/1648715X.2015.1054920
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Institution: Universiti Malaysia Kelantan

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