Reference desk service: success or failure?

• Main Authors: Norazlin H., Che Rusuli M.S, Tasmin R., Norliya Ahmad Kassim, Alhaji Abu Bakar Aliyu
• Format: Non-Indexed Article
• Published: 2015
• Online Access: http://discol.umk.edu.my/id/eprint/8082/; http://eprints.uthm.edu.my/6919/
• Institution: Universiti Malaysia Kelantan

At present, research related to library user satisfaction is a never ending journey. With this regard, this study seeks to assess the reference desk services and the users’ satisfaction level at Malaysian academic libraries. Twenty respondents from Perpustakaan Tun Abdul Razak Library (PTAR), Univer...