The Effect of Perceived Ease of Use and Usefulness on Customers Intention to Use Online Banking Services: The Mediating Role of Perceived Trust

• Main Authors: Al-Sharafi, Mohammed A., Ruzaini, Abdullah Arshah, Herzallah, Fadi A. T., Alajmi, Qasim
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2017
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://umpir.ump.edu.my/id/eprint/20447/2/2017%20-%20Alsharafi%20139-356-1-PB.pdf; http://umpir.ump.edu.my/id/eprint/20447/; http://ijic.fc.utm.my/index.php/ijic/article/view/139
• Institution: Universiti Malaysia Pahang

Trust is essential for all online transactions adoption and usage including online banking. In this paper, online banking trust was addressed through empirical evidence from the survey conducted in Jordanian commercial banks. An extended Technology Acceptance Model (TAM) framework used in this study...