Exploring factors influencing the use of enterprise social networks in multinational professional service firms

• Main Authors: Chin, Pei Yee, Nina Evans, Choo, Raymond Kim Kwong
• Format: Article
• Language: English
• Published: Taylor & Francis Group 2015
• Online Access: https://eprints.ums.edu.my/id/eprint/19663/1/Exploring%20factors%20influencing%20the%20use%20of%20enterprise.pdf; https://eprints.ums.edu.my/id/eprint/19663/; https://doi.org/10.1080/10919392.2015.1058118
• Institution: Universiti Malaysia Sabah

Organizations are increasingly implementing enterprise social networks (ESNs) for improved communication and collaboration, as well as enhanced knowledge sharing and innovation among employees. However, the paradoxical relationship between ESN implementation and the promised benefits has been attrib...