EWOM towards Homestays Lodging: Extending the Information System Success Model

Purpose: Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach: The study examines the relationship between information quality, system quality and...

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Main Authors: Rizal Hamid, Soffri Yussof, Hanudin Amin, Ku Chen-Jung
Format: Article
Language:English
Published: 2018
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Online Access:https://eprints.ums.edu.my/id/eprint/22292/1/EWOM%20towards%20Homestays%20Lodging.pdf
https://eprints.ums.edu.my/id/eprint/22292/
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Institution: Universiti Malaysia Sabah
Language: English
id my.ums.eprints.22292
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spelling my.ums.eprints.222922019-06-24T00:29:24Z https://eprints.ums.edu.my/id/eprint/22292/ EWOM towards Homestays Lodging: Extending the Information System Success Model Rizal Hamid Soffri Yussof Hanudin Amin Ku Chen-Jung HA Statistics Purpose: Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach: The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings: Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications: This study contains three limitations that provide direction for future studies. The details are provided. Practical implications: The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value: The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia. 2018 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/22292/1/EWOM%20towards%20Homestays%20Lodging.pdf Rizal Hamid and Soffri Yussof and Hanudin Amin and Ku Chen-Jung (2018) EWOM towards Homestays Lodging: Extending the Information System Success Model. Journal of Hospitality and Tourism Technology, 9 (1). ISSN 1757-9880 DOI: 10.1108/JHTT-12-2016-0084
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
topic HA Statistics
spellingShingle HA Statistics
Rizal Hamid
Soffri Yussof
Hanudin Amin
Ku Chen-Jung
EWOM towards Homestays Lodging: Extending the Information System Success Model
description Purpose: Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach: The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings: Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications: This study contains three limitations that provide direction for future studies. The details are provided. Practical implications: The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value: The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.
format Article
author Rizal Hamid
Soffri Yussof
Hanudin Amin
Ku Chen-Jung
author_facet Rizal Hamid
Soffri Yussof
Hanudin Amin
Ku Chen-Jung
author_sort Rizal Hamid
title EWOM towards Homestays Lodging: Extending the Information System Success Model
title_short EWOM towards Homestays Lodging: Extending the Information System Success Model
title_full EWOM towards Homestays Lodging: Extending the Information System Success Model
title_fullStr EWOM towards Homestays Lodging: Extending the Information System Success Model
title_full_unstemmed EWOM towards Homestays Lodging: Extending the Information System Success Model
title_sort ewom towards homestays lodging: extending the information system success model
publishDate 2018
url https://eprints.ums.edu.my/id/eprint/22292/1/EWOM%20towards%20Homestays%20Lodging.pdf
https://eprints.ums.edu.my/id/eprint/22292/
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