Environmental Indicators and Hotel Restaurants Performance
The need of tourism and hospitality businesses to be more environmentally friendly has led the hotels industry to open their doors to sustainable practices. Thus, the need to implement sustainability initiatives and other programme has led to hotels in Malaysia in adopting this practices to delive...
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Format: | Article |
Language: | English English |
Published: |
European Publisher
2020
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Online Access: | https://eprints.ums.edu.my/id/eprint/26428/1/Environmental%20Indicators%20and%20Hotel%20Restaurants%20Performance.pdf https://eprints.ums.edu.my/id/eprint/26428/2/Environmental%20Indicators%20and%20Hotel%20Restaurants%20Performance1.pdf https://eprints.ums.edu.my/id/eprint/26428/ https://doi.org/10.15405/epsbs.2020.10.63 |
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Institution: | Universiti Malaysia Sabah |
Language: | English English |
Summary: | The need of tourism and hospitality businesses to be more environmentally friendly has led the hotels
industry to open their doors to sustainable practices. Thus, the need to implement sustainability initiatives
and other programme has led to hotels in Malaysia in adopting this practices to deliver quality services.
The hotel restaurant business has embarked into this sustainable practice to increase hotel restaurant
profitability and performance. This study is aim to investigate the environmental indicators that could
influence hotel restaurant performance in Malaysia. There are 169 hotels has participated in this quantitative
approach study. In order to conduct this study, a self-administrative questionnaire was used to investigate
the issue. Chi-square analysis was performed to determine whether environmental indicators influence hotel
restaurant performance. The findings of this study have confirmed, introduced environmental indicators in
a restaurant operations could improve hotel restaurant performance by enhancing the hotel image, improve
relationships with the local community and give a promotion advantage over competitors. It also grow the
profitability, and enhance customer and employee satisfaction. The discussion highlights the need for the
Malaysian hotel industry to move towards sustainable business operations. |
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