The relationship between ethnocultural empathy and organizational citizenship behavior (OCB) among public servants in Sabah

• Main Authors: Razima Hanim Osman, Mariny Abdul Ghani, Norzaliza Alis
• Format: Article
• Language: English; English
• Published: Global Academic Excellence 2021
• Subjects: BF501-505 Motivation; HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
• Online Access: https://eprints.ums.edu.my/id/eprint/31206/1/The%20relationship%20between%20ethnocultural%20empathy%20and%20organizational%20citizenship%20behavior%20%28OCB%29%20among%20public%20servants%20in%20Sabah.pdf; https://eprints.ums.edu.my/id/eprint/31206/2/The%20relationship%20between%20ethnocultural%20empathy%20and%20organizational%20citizenship%20behavior%20%28OCB%29%20among%20public%20servants%20in%20Sabah_ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/31206/; http://www.ijepc.com/PDF/IJEPC-2021-42-09-54.pdf; https://doi.org/10.35631/IJEPC.642038
• Institution: Universiti Malaysia Sabah

Organizational citizenship behavior (OCB) throughout literature provides evidence that benefits both employees and the organizations in terms of increasing the level of employees' well-being, work satisfaction, customers' satisfaction as well as the quality of work performance. Hence, it i...