Bus operation, quality service and the role of bus provider and driver
Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.
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| Format: | Working Paper |
| Language: | English |
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Malaysian Technical Universities Network (MTUN)
2013
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| Online Access: | http://dspace.unimap.edu.my/xmlui/handle/123456789/30440 |
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| Institution: | Universiti Malaysia Perlis |
| Language: | English |
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my.unimap-304402013-12-11T11:52:46Z Bus operation, quality service and the role of bus provider and driver Munzilah, Md. Rohani Wijeyesekera, Devapriya Chitral Ahmad Tarmizi, Abd. Karim munzilah@uthm.edu.my devapriya@uthm.edu.my tarmizi@uthm.edu.my Bus operation Bus provider Bus driver Quality service Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. This paper outlined the important role played by public transport to meet the demand of business and social life. The paper reviewed the type of bus services, quality of service in the bus operation that influences the passenger decision and also the role of bus provider and bus driver. An improved understanding of the bus operation is important for a well managed bus services. Maintaining a high standard of quality in service and performance is of paramount importance to encourage people to make public transport their preferred choice. 2013-12-11T11:52:46Z 2013-12-11T11:52:46Z 2012-11-20 Working Paper p. 493-502 http://hdl.handle.net/123456789/30440 en Proceedings of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012; Malaysian Technical Universities Network (MTUN) |
| institution |
Universiti Malaysia Perlis |
| building |
UniMAP Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaysia Perlis |
| content_source |
UniMAP Library Digital Repository |
| url_provider |
http://dspace.unimap.edu.my/ |
| language |
English |
| topic |
Bus operation Bus provider Bus driver Quality service |
| spellingShingle |
Bus operation Bus provider Bus driver Quality service Munzilah, Md. Rohani Wijeyesekera, Devapriya Chitral Ahmad Tarmizi, Abd. Karim Bus operation, quality service and the role of bus provider and driver |
| description |
Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. |
| author2 |
munzilah@uthm.edu.my |
| author_facet |
munzilah@uthm.edu.my Munzilah, Md. Rohani Wijeyesekera, Devapriya Chitral Ahmad Tarmizi, Abd. Karim |
| format |
Working Paper |
| author |
Munzilah, Md. Rohani Wijeyesekera, Devapriya Chitral Ahmad Tarmizi, Abd. Karim |
| author_sort |
Munzilah, Md. Rohani |
| title |
Bus operation, quality service and the role of bus provider and driver |
| title_short |
Bus operation, quality service and the role of bus provider and driver |
| title_full |
Bus operation, quality service and the role of bus provider and driver |
| title_fullStr |
Bus operation, quality service and the role of bus provider and driver |
| title_full_unstemmed |
Bus operation, quality service and the role of bus provider and driver |
| title_sort |
bus operation, quality service and the role of bus provider and driver |
| publisher |
Malaysian Technical Universities Network (MTUN) |
| publishDate |
2013 |
| url |
http://dspace.unimap.edu.my/xmlui/handle/123456789/30440 |
| _version_ |
1643795535794012160 |