A conceptual kano and quality function deployment (Qfd) framework for healthcare service

A conceptual kano and quality function deployment (Qfd) framework for healthcare service

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Bibliographic Details
Main Authors: Norshahrizan, Nordin, Razli, Che Razak
Other Authors: norshahrizan@unimap.edu.my
Format: Article
Language:English
Published: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2015
Subjects:
Complaints
Quality function deployment
Kano's model
Healthcare service
Main voice of customer
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/38597
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Institution: Universiti Malaysia Perlis
Language: English

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http://dspace.unimap.edu.my:80/xmlui/handle/123456789/38597

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