An Overview of Consumer Complaining Behavior and the Choice of Complaint Channels in Service Industry
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
2017
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| Subjects: | |
| Online Access: | http://dspace.unimap.edu.my:80/xmlui/handle/123456789/49159 |
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| Institution: | Universiti Malaysia Perlis |
| Language: | English |