The influence of service quality, trust and reputation on customer satisfaction: evidence from public hospitals in Jordan

The influence of service quality, trust and reputation on customer satisfaction: evidence from public hospitals in Jordan

Master of Science in Management

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Bibliographic Details
Main Author: Hamza Ali, Mohammad Alshatnawi
Other Authors: Abdullah, Osman, Dr.
Format: Thesis
Language:English
Published: Universiti Malaysia Perlis (UniMAP) 2014
Subjects:
Consumer satisfaction
Service quality
Public hospital > Jordan
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/72274
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Institution: Universiti Malaysia Perlis
Language: English

Internet

http://dspace.unimap.edu.my:80/xmlui/handle/123456789/72274

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