The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices

Doctor of Philosophy in Management

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Main Author:	Hana', Mohammad Hasan Arrfou'
Other Authors:	Mohammad Harith, Amlus, Dr.
Format:	Thesis
Language:	English
Published:	Universiti Malaysia Perlis (UniMAP) 2017
Subjects:	Quality management Supply chain management Total quality management
Online Access:	http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78211
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Institution:	Universiti Malaysia Perlis
Language:	English

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spelling	my.unimap-782112023-03-23T07:12:53Z The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices Hana', Mohammad Hasan Arrfou' Mohammad Harith, Amlus, Dr. Muhammad Shahar, Jusoh, Assoc. Prof. Dr. Quality management Supply chain management Total quality management Doctor of Philosophy in Management The main objectives of this study are to examine the integration of total quality management and supply chain management practices as a new approach, and to examine the mediating role of lean manufacturing practices and the moderating role of technological capabilities in the effects of leadership and strategic planning (LSP), employees involvement and commitment (EIC), information technology system (ITS), supplier relationship (SR), continues improvement and innovation (CII), customer focus (CF) as a viable practices after integration on operational performance (OP) of manufacturing industries in Jordan (JMIs). Data were collected from the JMIs that listed in Amman stock exchange which practicing total quality management, supply chain management systems and lean manufacturing practices using a cross-sectional study design. This study chose 55 firms randomly, and questionnaires were distributed and collected through the personallyadministered method. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to test the study hypotheses. This study finds that LSP, EIC, SR, CII, ITS and CF are important integration practices of total quality management and supply chain management for the OP of JMIs. The findings reveal that lean manufacturing practices of JMIs depends on the degree of LSP, EIC, ITS, SR, and CF of the firm. It is expected CII would improve a firm‘s practicability to lean manufacturing, but the finding of this study does not support this expectation CII negatively influences OP. Interestingly, the results further show that with better lean manufacturing practices, LSP, EIC, ITS, SR, CII and CF influence OP. Furthermore, technological capabilities does not have a significant moderating influence on the paths between LSP and OP, EIC and OP, ITS and OP, SR and OP, CII and OP and CF and OP. The results of this study provide important insights to policy-makers and researchers to further understand the effect of the integration of total quality management and supply chain management practices on operational performance. JMIs should emphasize on LSP, EIC, SR, CII, ITS and CF; however, it is important to note that overconcentration on CII may result in lower practicability of lean manufacturing. Policymakers should encourage JMIs to improve their quality and supply chain systems which may improve their product and service quality with lower cost. Lastly, limitations of the current study and avenues for future research are discussed. 2017 2023-03-23T07:10:16Z 2023-03-23T07:10:16Z Thesis http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78211 en Universiti Malaysia Perlis (UniMAP) Universiti Malaysia Perlis (UniMAP) School of Business Innovation and Technopreneurship
institution	Universiti Malaysia Perlis
building	UniMAP Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Perlis
content_source	UniMAP Library Digital Repository
url_provider	http://dspace.unimap.edu.my/
language	English
topic	Quality management Supply chain management Total quality management
spellingShingle	Quality management Supply chain management Total quality management Hana', Mohammad Hasan Arrfou' The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
description	Doctor of Philosophy in Management
author2	Mohammad Harith, Amlus, Dr.
author_facet	Mohammad Harith, Amlus, Dr. Hana', Mohammad Hasan Arrfou'
format	Thesis
author	Hana', Mohammad Hasan Arrfou'
author_sort	Hana', Mohammad Hasan Arrfou'
title	The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_short	The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_full	The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_fullStr	The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_full_unstemmed	The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_sort	effect of integration practices of total quality management and supply chain management on operational performance: the roles of technological capabilities and lean manufacturing practices
publisher	Universiti Malaysia Perlis (UniMAP)
publishDate	2017
url	http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78211
_version_	1772813094217580544

The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices

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