The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator

Doctor of Philosophy in Management

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Bibliographic Details
Main Author:	Zeyad Ali Fadel, Alkhazali
Other Authors:	Rosni, Bakar, Prof. Dr.
Format:	Thesis
Language:	English
Published:	Universiti Malaysia Perlis (UniMAP) 2018
Subjects:	Human resource management Banking institutions Banking institutions > Jordan Organizational behavior Total quality management (TQM) Organizational performance
Online Access:	http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214
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Institution:	Universiti Malaysia Perlis
Language:	English

id	my.unimap-78214
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spelling	my.unimap-782142023-03-23T07:31:42Z The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator Zeyad Ali Fadel, Alkhazali Rosni, Bakar, Prof. Dr. Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance Doctor of Philosophy in Management With the ever increasing attrition rate of organizational performance in national banks, the Jordanian banks continue to face a number of economic difficulties and imbalances in the economic structure, banking results witnessed a decline in many case. Therefore, this study aims to investigate the effects of total quality management (TQM) on the relationship between human resource management (HRM) practices and knowledge management (KM) strategies towards organizational performance of Jordanian banks. A total of 135 heads of department from Jordanian national banks participated in the survey. The result of partial least squares (PLS) path analysis supports all variables in the hypothesized direct relationship with organizational performance. Specifically, the relationship between HRM practices (training and development, performance appraisal and compensation) and KM strategies (knowledge acquisition, knowledge conversion, knowledge protection, knowledge application and knowledge sharing) towards organizational performance are found to be significant. The results of the analysis also suggest that TQM moderates the relationship between HRM practices (training and development and performance appraisal), KM strategies (knowledge conversion, knowledge protection, knowledge application, and knowledge sharing) and organizational performance; while the moderation effects of TQM on compensation, knowledge acquisition and organizational performance are not been supported. Taken together, the findings of this study lend empirical support to the view that joint creation of value between variables will confer competitive advantage. Jordanian national banks particularly should focus on the implementation of TQM, HRM practices and KM strategies to enhance managers performance and increase productivity and effectiveness for sustainable internationalization benefits. 2018 2023-03-23T07:29:55Z 2023-03-23T07:29:55Z Thesis http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214 en Universiti Malaysia Perlis (UniMAP) Universiti Malaysia Perlis (UniMAP) School of Business Innovation and Technopreneurship
institution	Universiti Malaysia Perlis
building	UniMAP Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Perlis
content_source	UniMAP Library Digital Repository
url_provider	http://dspace.unimap.edu.my/
language	English
topic	Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance
spellingShingle	Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance Zeyad Ali Fadel, Alkhazali The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
description	Doctor of Philosophy in Management
author2	Rosni, Bakar, Prof. Dr.
author_facet	Rosni, Bakar, Prof. Dr. Zeyad Ali Fadel, Alkhazali
format	Thesis
author	Zeyad Ali Fadel, Alkhazali
author_sort	Zeyad Ali Fadel, Alkhazali
title	The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_short	The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_full	The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_fullStr	The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_full_unstemmed	The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_sort	effects of human resource management practices and knowledge management strategies on organizational performance among jordanian banks total quality management as a moderator
publisher	Universiti Malaysia Perlis (UniMAP)
publishDate	2018
url	http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214
_version_	1772813069336969216

The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator

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