Customer satisfaction towards services quality of public transportation in Kuching Area
This study examines customer satisfaction towards service quality of public transportation. Five dimensions in SERVQUAL were applied as the indicators to influence customer satisfaction. In this study determines that most significant elements that contribute to Service Quality Excellency. There are...
Saved in:
| Main Author: | |
|---|---|
| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2012
|
| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/10330/1/Customer%20Satisfaction%20Towards%20Services%20Quality%20of%20Public%20Transportation%20In%20Kuching%20Area%20%2824pgs%29.pdf http://ir.unimas.my/id/eprint/10330/10/Thian%20Wan%20Jun.pdf http://ir.unimas.my/id/eprint/10330/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Universiti Malaysia Sarawak |
| Language: | English English |