Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching

~ttendance for non urgent cases during the after office hours is high in the emergency department and this had lead to the introduction of extended hours service in the polyclinic. Currently there are no study done in Kuching to determine the reasons for these attendances in the emergency department...

Full description

Saved in:
Bibliographic Details
Main Author: Johnny, Pangkas
Format: Thesis
Language:English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2011
Subjects:
Online Access:http://ir.unimas.my/id/eprint/10878/1/Johnny.pdf
http://ir.unimas.my/id/eprint/10878/
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Universiti Malaysia Sarawak
Language: English
id my.unimas.ir.10878
record_format eprints
spelling my.unimas.ir.108782023-05-24T07:06:20Z http://ir.unimas.my/id/eprint/10878/ Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching Johnny, Pangkas H Social Sciences (General) ~ttendance for non urgent cases during the after office hours is high in the emergency department and this had lead to the introduction of extended hours service in the polyclinic. Currently there are no study done in Kuching to determine the reasons for these attendances in the emergency department and polyclinic. The objective of the this study is to determine the reasons for seeking care during after-hours in the Mosques Road Polyclinic and the Emergency Department, Sarawak General Hospital, Kuching. This study was conducted through a cross sectional study and the data were obtained through a self administered questionnaire. The respondents were obtained by convenient random sampling. The self administered questionnaire was developed based on the literature revie0 The questionnaire was used to obtain data on social demographic, presenting complaints, knowledge on services in the emergency department and polyclinic, health seeking attitude and also the preferred health services. A convenient random sampling w.as done and a total of 216 respondents were obtained, comprising of 108 each from the polyclinic and the emergency department. The questionnaire was given to those who attended the polyclinic and emergency department after 5.00 pm. The data was analyzed using the SPSS version 17. The social demography shows that the mean age was 32.08 years (SD: ±1O.845). The educational background was mainly secondary school (59.62%) and most of the respondents work in the private sectors (37.50%) . .' From this study the main reason for seeking care during after-hours were the working commitment during daytime (67.6%) and also the need for accompaniment to the health facilities (50.0%). Condition getting worse only contribute 27.8% of the reason seeking care for after hours. Less traffic, shorter waiting time, parking and conditions of the illnesses showed significance differences for the reasons of attending after-hours between the two facilities. The knowledge on the services provided by these two departments showed the mean score were 5.07 and only 98 (45.8%) scored more than 5.07. From this study it also showed that 54.2% of the respondents score less than 5.07 which mean that the knowledge on the services was poor among those who attended the facilities during the study. In this study, those who attended the emergency department preferred the emergency department due to the availability of the doctors for 24 hours (89.4%) and the various investigations in the department (78.9%). Working during the day was the main factor for people attending the emergency department and polyclinic during the after-hours. The poor knowledge of the respondent's on services in the emergency department and polyclinic may contribute to the non urgent attendances in the emergency department. It is noted that patient still considered their first choice of health facilities . Universiti Malaysia Sarawak, (UNIMAS) 2011 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/10878/1/Johnny.pdf Johnny, Pangkas (2011) Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching. Masters thesis, Universiti Malaysia Sarawak.
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Johnny, Pangkas
Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching
description ~ttendance for non urgent cases during the after office hours is high in the emergency department and this had lead to the introduction of extended hours service in the polyclinic. Currently there are no study done in Kuching to determine the reasons for these attendances in the emergency department and polyclinic. The objective of the this study is to determine the reasons for seeking care during after-hours in the Mosques Road Polyclinic and the Emergency Department, Sarawak General Hospital, Kuching. This study was conducted through a cross sectional study and the data were obtained through a self administered questionnaire. The respondents were obtained by convenient random sampling. The self administered questionnaire was developed based on the literature revie0 The questionnaire was used to obtain data on social demographic, presenting complaints, knowledge on services in the emergency department and polyclinic, health seeking attitude and also the preferred health services. A convenient random sampling w.as done and a total of 216 respondents were obtained, comprising of 108 each from the polyclinic and the emergency department. The questionnaire was given to those who attended the polyclinic and emergency department after 5.00 pm. The data was analyzed using the SPSS version 17. The social demography shows that the mean age was 32.08 years (SD: ±1O.845). The educational background was mainly secondary school (59.62%) and most of the respondents work in the private sectors (37.50%) . .' From this study the main reason for seeking care during after-hours were the working commitment during daytime (67.6%) and also the need for accompaniment to the health facilities (50.0%). Condition getting worse only contribute 27.8% of the reason seeking care for after hours. Less traffic, shorter waiting time, parking and conditions of the illnesses showed significance differences for the reasons of attending after-hours between the two facilities. The knowledge on the services provided by these two departments showed the mean score were 5.07 and only 98 (45.8%) scored more than 5.07. From this study it also showed that 54.2% of the respondents score less than 5.07 which mean that the knowledge on the services was poor among those who attended the facilities during the study. In this study, those who attended the emergency department preferred the emergency department due to the availability of the doctors for 24 hours (89.4%) and the various investigations in the department (78.9%). Working during the day was the main factor for people attending the emergency department and polyclinic during the after-hours. The poor knowledge of the respondent's on services in the emergency department and polyclinic may contribute to the non urgent attendances in the emergency department. It is noted that patient still considered their first choice of health facilities .
format Thesis
author Johnny, Pangkas
author_facet Johnny, Pangkas
author_sort Johnny, Pangkas
title Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching
title_short Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching
title_full Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching
title_fullStr Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching
title_full_unstemmed Factor influencing after hours Attendances in the mosque road polyclinic and emergency department, Sarawak General Hospital, Kuching
title_sort factor influencing after hours attendances in the mosque road polyclinic and emergency department, sarawak general hospital, kuching
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2011
url http://ir.unimas.my/id/eprint/10878/1/Johnny.pdf
http://ir.unimas.my/id/eprint/10878/
_version_ 1767209787137720320