Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach
This study attempts to investigate the relationship between service quality dimensions and satisfaction of credit cooperative members in Sarawak. This study used mixed method approach that involves two phases. The first phase employed a focus group interview to explore the experiences concerning...
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| Main Authors: | , , |
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| Format: | Proceeding |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/14151/1/Service%20Quality.pdf http://ir.unimas.my/id/eprint/14151/ |
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| Institution: | Universiti Malaysia Sarawak |
| Language: | English |