Service Design Study of Pediatric Clinic
This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this inves...
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| Format: | Final Year Project Report |
| Language: | English |
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Universiti Malaysia Sarawak (UNIMAS)
2017
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| Online Access: | http://ir.unimas.my/id/eprint/23950/2/Service%20design%20study.pdf http://ir.unimas.my/id/eprint/23950/ |
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| Institution: | Universiti Malaysia Sarawak |
| Language: | English |
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my.unimas.ir.239502024-03-12T07:26:28Z http://ir.unimas.my/id/eprint/23950/ Service Design Study of Pediatric Clinic Yii, Li Min NX Arts in general This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this investigation have led to the design of mobile apps, product merchandising, clinic environment and ambiance, and branding. This research may improve the quality and efficiency of clinic service. Thus, for this study a brand new pediatric clinic was designed. Universiti Malaysia Sarawak (UNIMAS) 2017 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/23950/2/Service%20design%20study.pdf Yii, Li Min (2017) Service Design Study of Pediatric Clinic. [Final Year Project Report] (Unpublished) |
| institution |
Universiti Malaysia Sarawak |
| building |
Centre for Academic Information Services (CAIS) |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaysia Sarawak |
| content_source |
UNIMAS Institutional Repository |
| url_provider |
http://ir.unimas.my/ |
| language |
English |
| topic |
NX Arts in general |
| spellingShingle |
NX Arts in general Yii, Li Min Service Design Study of Pediatric Clinic |
| description |
This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this investigation have led to the design of mobile apps, product merchandising, clinic environment and ambiance, and branding. This research may improve the quality and efficiency of clinic service. Thus, for this study a brand new pediatric clinic was designed. |
| format |
Final Year Project Report |
| author |
Yii, Li Min |
| author_facet |
Yii, Li Min |
| author_sort |
Yii, Li Min |
| title |
Service Design Study of Pediatric Clinic |
| title_short |
Service Design Study of Pediatric Clinic |
| title_full |
Service Design Study of Pediatric Clinic |
| title_fullStr |
Service Design Study of Pediatric Clinic |
| title_full_unstemmed |
Service Design Study of Pediatric Clinic |
| title_sort |
service design study of pediatric clinic |
| publisher |
Universiti Malaysia Sarawak (UNIMAS) |
| publishDate |
2017 |
| url |
http://ir.unimas.my/id/eprint/23950/2/Service%20design%20study.pdf http://ir.unimas.my/id/eprint/23950/ |
| _version_ |
1794644075323850752 |