Service Design Study of Pediatric Clinic

This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this inves...

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Main Author: Yii, Li Min
Format: Final Year Project Report
Language:English
Published: Universiti Malaysia Sarawak (UNIMAS) 2017
Subjects:
Online Access:http://ir.unimas.my/id/eprint/23950/2/Service%20design%20study.pdf
http://ir.unimas.my/id/eprint/23950/
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Institution: Universiti Malaysia Sarawak
Language: English
id my.unimas.ir.23950
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spelling my.unimas.ir.239502024-03-12T07:26:28Z http://ir.unimas.my/id/eprint/23950/ Service Design Study of Pediatric Clinic Yii, Li Min NX Arts in general This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this investigation have led to the design of mobile apps, product merchandising, clinic environment and ambiance, and branding. This research may improve the quality and efficiency of clinic service. Thus, for this study a brand new pediatric clinic was designed. Universiti Malaysia Sarawak (UNIMAS) 2017 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/23950/2/Service%20design%20study.pdf Yii, Li Min (2017) Service Design Study of Pediatric Clinic. [Final Year Project Report] (Unpublished)
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic NX Arts in general
spellingShingle NX Arts in general
Yii, Li Min
Service Design Study of Pediatric Clinic
description This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this investigation have led to the design of mobile apps, product merchandising, clinic environment and ambiance, and branding. This research may improve the quality and efficiency of clinic service. Thus, for this study a brand new pediatric clinic was designed.
format Final Year Project Report
author Yii, Li Min
author_facet Yii, Li Min
author_sort Yii, Li Min
title Service Design Study of Pediatric Clinic
title_short Service Design Study of Pediatric Clinic
title_full Service Design Study of Pediatric Clinic
title_fullStr Service Design Study of Pediatric Clinic
title_full_unstemmed Service Design Study of Pediatric Clinic
title_sort service design study of pediatric clinic
publisher Universiti Malaysia Sarawak (UNIMAS)
publishDate 2017
url http://ir.unimas.my/id/eprint/23950/2/Service%20design%20study.pdf
http://ir.unimas.my/id/eprint/23950/
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