Assessment of Predictors that Influence Parents’ Satisfaction towards Private Kindergartens : A SERVQUAL Analysis

Assessment of Predictors that Influence Parents’ Satisfaction towards Private Kindergartens : A SERVQUAL Analysis

This study examines parents’ satisfaction towards the service quality of private kindergarten in Kuching. Five dimensions in SERVQUAL are applied as the indicators that influence parents’ satisfaction. In total 400 questionnaires were distributed to the respondents. Data collected is analyzed by e...

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Bibliographic Details
Main Authors: Angelia, Ling, Siti Aisyah, Binti Ya'kob, Irma Yazreen, Binti Md Yusoff, Nor Afiza, Binti Abu Bakar
Format: Article
Language:English
Published: Human Resource Management Academic Research Society (HRMARS) 2019
Subjects:
HD28 Management. Industrial Management
HE Transportation and Communications
HF Commerce
Online Access:http://ir.unimas.my/id/eprint/28675/1/Angelia%20Ling.pdf
http://ir.unimas.my/id/eprint/28675/
http://hrmars.com/index.php/pages/detail/IJAREMS
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Institution: Universiti Malaysia Sarawak
Language: English

Internet

http://ir.unimas.my/id/eprint/28675/1/Angelia%20Ling.pdf
http://ir.unimas.my/id/eprint/28675/
http://hrmars.com/index.php/pages/detail/IJAREMS

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