Enhancing User Experience In Healthcare Centres: A Case Study Of Pusat Jantung Sarawak Wayfinding Design System

• Main Author: Chan, Pei Wen
• Format: Final Year Project Report
• Language: English; English
• Published: Universiti Malaysia Sarawak (UNIMAS) 2020
• Subjects: NC Drawing Design Illustration; NX Arts in general
• Online Access: http://ir.unimas.my/id/eprint/32640/1/Enhancing%20User%20Experience%20In%20Healthcare%20Centres%20-%2024%20pgs.pdf; http://ir.unimas.my/id/eprint/32640/4/Enhancing%20Use..ft.pdf; http://ir.unimas.my/id/eprint/32640/
• Institution: Universiti Malaysia Sarawak

Nowadays, wayfinding system exists in different ways such as signage, road sign, emergency sign, map and digital signage. All of this wayfinding system can be seen at everywhere. The wayfinding system is now playing a big role in our daily life since it can gives information to guide people to the correct path and reach their destination. Although wayfinding system can help us to find the way, but some signage in complex environments such as healthcare centres in wrong placement or unclear instructions will confuse people when they finding their way to destination. Therefore, this study is conducted in healthcare centres especially Pusat Jantung Sarawak to help patients and visitors find their destination more easily by improving the wayfinding design system in the hospital. The research was carried out using qualitative method where interview and observation was carried out inside Pusat Jantung Sarawak. From the analysis of data, obtained that most of the participants are facing problems by using the existing wayfinding design system to find their way.