THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON COMPETITIVE ADVANTAGE: A CONCEPTUAL MIXED METHOD STUDY IN THE MALAYSIA LUXURY HOTEL INDUSTRIES
The widespread use of TQM has impacted the hotel industry worldwide and increasingly identified as the key issue in differentiating service products and building competitive advantage in tourism. Accordingly, hotel industries may face a wide variety of saturated and uncertain TQM pract...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/33018/1/THE%20IMPACT%20OF%20TOTAL%20QUALITY%20MANAGEMENT%20%28TQM%29%20ON%20COMPETITIVE%20ADVANTAGE%20A%20CONCEPTUAL%20MIXED%20METHOD%20STUDY%20IN%20THE%20MALAYSIA%20LUXURY%20HOTEL%20INDUSTRIES_pdf.pdf http://ir.unimas.my/id/eprint/33018/ https://www.abacademies.org/articles/The-impact-of-total-quality-management-1939-6104-17-2-192.pdf |
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| Institution: | Universiti Malaysia Sarawak |
| Language: | English |
Internet
http://ir.unimas.my/id/eprint/33018/1/THE%20IMPACT%20OF%20TOTAL%20QUALITY%20MANAGEMENT%20%28TQM%29%20ON%20COMPETITIVE%20ADVANTAGE%20A%20CONCEPTUAL%20MIXED%20METHOD%20STUDY%20IN%20THE%20MALAYSIA%20LUXURY%20HOTEL%20INDUSTRIES_pdf.pdfhttp://ir.unimas.my/id/eprint/33018/
https://www.abacademies.org/articles/The-impact-of-total-quality-management-1939-6104-17-2-192.pdf