Modelling client usage of e-statements: An empirical study in Malaysia
The objective of the current study was to investigate the major e-statement quality dimensions affecting the usage of e-statements by account holders in Malaysia, and to see how this use influenced behaviour. The study used a survey questionnaire distributed to a convenient sample of 1,000 bank acco...
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| Main Authors: | , |
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| Format: | Article |
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Inderscience Publishers
2023
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| Institution: | Universiti Tenaga Nasional |
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