The Dispositional Attribution of Customer Satisfaction through the Juxtaposition of QFD Aand Servqual in Service Industry Design
Function evaluation; Manufacture; Mathematical transformations; Quality function deployment; Quality of service; Sales; Surveys; Customer need; Customer services; Mathematical approach; Quality function deployments (QFD); Service centres; Service industries; Service Quality; Technical requirement; C...
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| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Published: |
EDP Sciences
2023
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| Institution: | Universiti Tenaga Nasional |
| Summary: | Function evaluation; Manufacture; Mathematical transformations; Quality function deployment; Quality of service; Sales; Surveys; Customer need; Customer services; Mathematical approach; Quality function deployments (QFD); Service centres; Service industries; Service Quality; Technical requirement; Customer satisfaction |
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