Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
Competition; Office buildings; Quality of service; Sales; End users; Energy meters; Facilities management; Facility management; Malaysia; Market share; Measure; Service Quality; Customer satisfaction
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Mattingley Publishing
2023
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my.uniten.dspace-242982023-05-29T15:22:39Z Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia Aznam N. Ismail Z. 57215569046 57189238640 Competition; Office buildings; Quality of service; Sales; End users; Energy meters; Facilities management; Facility management; Malaysia; Market share; Measure; Service Quality; Customer satisfaction Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction. � 2019 Mattingley Publishing. All rights reserved. Final 2023-05-29T07:22:39Z 2023-05-29T07:22:39Z 2019 Article 2-s2.0-85081693458 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081693458&partnerID=40&md5=17fdb6f3c4a5dc9de4536b80c0f248eb https://irepository.uniten.edu.my/handle/123456789/24298 81 11-Dec 3396 3402 Mattingley Publishing Scopus |
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Universiti Tenaga Nasional |
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UNITEN Library |
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Asia |
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Malaysia |
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Universiti Tenaga Nasional |
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UNITEN Institutional Repository |
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http://dspace.uniten.edu.my/ |
| description |
Competition; Office buildings; Quality of service; Sales; End users; Energy meters; Facilities management; Facility management; Malaysia; Market share; Measure; Service Quality; Customer satisfaction |
| author2 |
57215569046 |
| author_facet |
57215569046 Aznam N. Ismail Z. |
| format |
Article |
| author |
Aznam N. Ismail Z. |
| spellingShingle |
Aznam N. Ismail Z. Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia |
| author_sort |
Aznam N. |
| title |
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia |
| title_short |
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia |
| title_full |
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia |
| title_fullStr |
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia |
| title_full_unstemmed |
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia |
| title_sort |
service quality measure and customer satisfaction towards prepaid meter in facilities management at malaysia |
| publisher |
Mattingley Publishing |
| publishDate |
2023 |
| _version_ |
1806425593466585088 |