Examination of significant factors influencing response time of customer complaint based on analytics method
The purpose of this study is to investigate significant factors that influenced duration of solving financial institutions� customer complaint. Using raw customer complaint dataset from Consumer Financial Protection Bureau (CFPB) website, it was found that many of sub-categories are not well organiz...
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| Main Authors: | , , , , |
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| Other Authors: | |
| Format: | Article |
| Published: |
Blue Eyes Intelligence Engineering and Sciences Publication
2023
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| Institution: | Universiti Tenaga Nasional |
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