Examining features and critical success factors of shared services in higher learning institutions

• Main Authors: Jais J., Naidu P.
• Other Authors: 56602524800
• Format: Conference Paper
• Published: American Institute of Physics Inc. 2023
• Institution: Universiti Tenaga Nasional

Endeavours to enhance the efficiency and effectiveness of organisations have been a persistent objective for business and government. Within this perspective, shared services have been introduced and promoted as an alternative to provide best solution. The aim of shared services is to centrally prov...