Implementation of Customer Relationship Management System (CRMS) in Healthcare: An Actor-Network Theory (ANT) Perception
Health care; Hospitals; Network theory (graphs); Social sciences computing; Actor network theory; Customer relationship management systems; Healthcare sectors; Medical fields; Medical professionals; Private hospitals; Qualitative approach; Service Quality; Public relations
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| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Institute of Electrical and Electronics Engineers Inc.
2023
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| Institution: | Universiti Tenaga Nasional |