Modeling total quality management in higher education with case-based reasoning

• Main Author: Jani H.M.
• Other Authors: 13609136000
• Format: Article
• Published: 2023
• Subjects: Case-based reasoning (CBR); Genetic Algorithm (GA); Higher Education; Intellectual Capacity Building; Total Quality Management (TQM)
• Institution: Universiti Tenaga Nasional

Total quality management (TQM) is a philosophy and a system for continuously improving the services and products offered to customers through ongoing refinements in response to continuous feedback. With regards to higher education, quality education needs to be emphasized in ensuring progressive int...