Leadership challenges during change transformation process
The dynamism in the environment in which banks operate in has prompted many banks to implement transformation programs towards change in moving from product-centric to a customercentric policies complemented by other business models. However, such response to a change initiative may not always end p...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
2023
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| Institution: | Universiti Tenaga Nasional |
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