A framework for resolving task overload problems using intelligent software agents

• Main Authors: Itaiwi A.-M.K., Ahmad M.S., Hamid N.H.A., Jaafar N.H., Mahmoud M.A.
• Other Authors: 55247272600
• Format: Conference paper
• Published: 2023
• Subjects: multi-agent systems; societal norms; software agent; task delegation; Control systems; Multi agent systems; Decision making process; Delegators; Hierarchical organizations; Intelligent software agent; Multi agent system (MAS); Possible solutions; Task delegation; Software agents
• Institution: Universiti Tenaga Nasional

In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the pos...