Leadership and crisis management and their link to improvement of hotel performance: A study of the Jordanian hotel sector

• Main Authors: Jaaffar A.H., Alzoubi R.H., Mohammad Alkharabsheh O.H., Rajadurai J.
• Other Authors: 58897806500
• Format: Article
• Published: Elsevier Ltd 2024
• Subjects: Crisis management; Hotel performance; Jordan; Leader's experience; Leadership styles
• Institution: Universiti Tenaga Nasional

The current environment of volatility, uncertainty, complexity and ambiguity has created a prolonged state of uncertainty for the Jordanian hotel industry. Crisis management leadership is one of the most important attributes for a hotel. The main aim of this study is to evaluate the mediating role o...