Influences of Total Quality Management on Innovation Performance and Organizational Learning

Throughout history, businesses have struggled to maintain and improve organisational performance in an effort to maintain a competitive advantage. The important elements of the quality management system must be confirmed by the senior management of the organization to increase and enhance performanc...

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Main Authors: Al Maamari A.S.S., Isa A.B.M.
Other Authors: 58643066500
Format: Article
Published: World Scientific and Engineering Academy and Society 2024
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Institution: Universiti Tenaga Nasional
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spelling my.uniten.dspace-344912024-10-14T11:20:09Z Influences of Total Quality Management on Innovation Performance and Organizational Learning Al Maamari A.S.S. Isa A.B.M. 58643066500 58643546600 and Products management Innovation Performance (IP) including Process Innovation Organizational learning (OL) Total Quality Management (TQM) Throughout history, businesses have struggled to maintain and improve organisational performance in an effort to maintain a competitive advantage. The important elements of the quality management system must be confirmed by the senior management of the organization to increase and enhance performance. The purpose of this article is to identify the most significant quality factors as predictors of innovation performance in Oman. It focuses on top management support, employee involvement, customer focus, and continuous improvement. The study's empirical data, which came from a self-administered survey, served as its foundation. The Ministry of Public Authority for Special Economic Zones and Free Zones and the Ministry of Commerce, Industry, and Investment Promotion, which identify 260 enterprises, provided the information. Data gathering involved the use of convenient sampling. Moreover, SMART-PLS was used to analyse the data. The study found that top management, consumer support, and employee involvement have a favourable impact on organisational learning and innovation performance. The study did discover a negligible effect of continuous quality improvement on organisational learning and innovation performance. The study suggests that future research be conducted to investigate the factors that can have a positive impact on organisational performance and innovation through continuous quality improvement. � 2023, World Scientific and Engineering Academy and Society. All rights reserved. Final 2024-10-14T03:20:09Z 2024-10-14T03:20:09Z 2023 Article 10.37394/23207.2023.20.187 2-s2.0-85173916513 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85173916513&doi=10.37394%2f23207.2023.20.187&partnerID=40&md5=08b6ce1f058b06337fe69df796332bb3 https://irepository.uniten.edu.my/handle/123456789/34491 20 2148 2168 All Open Access Gold Open Access World Scientific and Engineering Academy and Society Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
topic and Products management
Innovation Performance (IP) including Process Innovation
Organizational learning (OL)
Total Quality Management (TQM)
spellingShingle and Products management
Innovation Performance (IP) including Process Innovation
Organizational learning (OL)
Total Quality Management (TQM)
Al Maamari A.S.S.
Isa A.B.M.
Influences of Total Quality Management on Innovation Performance and Organizational Learning
description Throughout history, businesses have struggled to maintain and improve organisational performance in an effort to maintain a competitive advantage. The important elements of the quality management system must be confirmed by the senior management of the organization to increase and enhance performance. The purpose of this article is to identify the most significant quality factors as predictors of innovation performance in Oman. It focuses on top management support, employee involvement, customer focus, and continuous improvement. The study's empirical data, which came from a self-administered survey, served as its foundation. The Ministry of Public Authority for Special Economic Zones and Free Zones and the Ministry of Commerce, Industry, and Investment Promotion, which identify 260 enterprises, provided the information. Data gathering involved the use of convenient sampling. Moreover, SMART-PLS was used to analyse the data. The study found that top management, consumer support, and employee involvement have a favourable impact on organisational learning and innovation performance. The study did discover a negligible effect of continuous quality improvement on organisational learning and innovation performance. The study suggests that future research be conducted to investigate the factors that can have a positive impact on organisational performance and innovation through continuous quality improvement. � 2023, World Scientific and Engineering Academy and Society. All rights reserved.
author2 58643066500
author_facet 58643066500
Al Maamari A.S.S.
Isa A.B.M.
format Article
author Al Maamari A.S.S.
Isa A.B.M.
author_sort Al Maamari A.S.S.
title Influences of Total Quality Management on Innovation Performance and Organizational Learning
title_short Influences of Total Quality Management on Innovation Performance and Organizational Learning
title_full Influences of Total Quality Management on Innovation Performance and Organizational Learning
title_fullStr Influences of Total Quality Management on Innovation Performance and Organizational Learning
title_full_unstemmed Influences of Total Quality Management on Innovation Performance and Organizational Learning
title_sort influences of total quality management on innovation performance and organizational learning
publisher World Scientific and Engineering Academy and Society
publishDate 2024
_version_ 1814061183004573696